Terms of Use

By using this SWEET Mobile Application (the “Application”), you accept these Terms of Use (“Terms”). These Terms constitute a binding agreement, governing use of the Application, between you and Changi Airport Group (Singapore) Pte. Ltd. (“CAG”). By downloading, installing, or using the Application, you acknowledge and agree to be bound by these Terms available at (https://app.cagsweet.com/sweet/tnc/). Should you not acknowledge and agree to these Terms, you must immediately uninstall this Application and discontinue its use.

1. Conditions of Use

1.1 You will not, nor allow third parties on your behalf to (i) make and distribute copies of the Application (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Application; or (iii) create derivative works of the Application of any kind whatsoever.

1.2 You must provide us with true, accurate and complete information and must promptly notify us of any change in the information provided. You will be solely responsible for the consequences of us acting or not acting on any inaccurate, incomplete, garbled, illegible or outdated information that you provide us.

1.3 Your personal contact details, including your email and phone number, may be shared to enable our partners and other relevant third parties to follow up on your iFeedback. By provision of your contact details, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose.

1.4 The Application is currently made available to you free of charge for your work, non-commercial use. CAG reserves the right to amend, withdraw, suspend or terminate the Application, or charge for the application or service provided to you in accordance with these Terms, at any time and for any reason.

1.5 You acknowledge that the terms of agreement with your respective mobile network provider (‘Mobile Provider’) will continue to apply when using the Application. As a result, you may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the Application or any such third party charges as may arise. You accept responsibility for any such charges that arise.

1.6 If you are not the bill payer for the mobile telephone or handheld device being used to access the Application, you will be assumed to have received permission from the bill payer for using the Application.

2. Proprietary right and licence

2.1 All trade mark, copyright, database rights and other intellectual property rights of any nature in the or relating to the Application together with the underlying software code are owned either directly by CAG or by CAG’s licensors.

2.2 CAG hereby grants you a worldwide, non-exclusive revocable licence to use the Application for your work use in accordance with these Terms.

3. Prohibited Uses

Use of the Application is limited to the contemplated functionality. The Application shall not be used in any way that,

1. harasses, abuses, stalks, threatens, defames, or otherwise infringes or violates the rights of any other party (including but not limited to rights of publicity or other proprietary rights);

2. is unlawful, fraudulent, or deceptive;

3. uses technology or other means to access unauthorized content or non-public spaces;

4. uses or launches any automated system or process, including without limitation, “bots,” “spiders,” or “crawlers,” to access unauthorized content or non-public spaces;

5. attempts to introduce viruses or any other harmful computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

6. attempts to damage, disable, overburden, or impair CAG’s servers or networks;

7. attempts to gain unauthorized access to a CAG computer network;

8. attempts to gain unauthorized access to CAG’s user accounts;

9. encourages conduct that would constitute a criminal offense, or that gives rise to civil liability;

10. violates these Terms in any manner; or

11. fails to comply with applicable third-party terms and conditions or other third-party policies (collectively “Acceptable Use”).

CAG reserves the right, in its sole discretion, to terminate your usage of the Application, remove any content relating to the Application, assist law enforcement in the prosecution of criminal liability, or assert a civil or criminal legal action with respect to the use of the Application, that CAG reasonably believes is or might be in violation of these Terms, but failure or delay in taking such actions does not constitute a waiver of its rights to enforce these Terms.

4. No Warranties

CAG is providing the Application and content to you “as is” and “as available” without any warranties or representations, expressed or implied. You are using the Application at your own risk. To the fullest extent allowable under the applicable law, CAG disclaims all warranties, whether express or implied, with regard to the Application.

5. No Liability

5.1 In no event will CAG be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the Application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.

5.2 CAG is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the Application.

5.3 Nothing in these Terms shall exclude or limit CAG’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.

6. Jurisdiction

These Terms are governed by the laws of Singapore. You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts, for purposes of any legal action arising out of or related to the use of the Application or these Terms.

7. Severability

If any of these Terms shall be deemed invalid, void, or for any reason unenforceable, those terms shall be deemed severable and shall not affect the validity and enforceability of any remaining terms. Failure of CAG to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision in that or any other instance.

8. Modification of these Terms

8.1 CAG reserves the right to change or modify these Terms or any other policy related to use of the Application (including those identified in this agreement) at any time and at its sole discretion, without giving any prior notice to you. Continued use of the Application following the posting of these changes or modifications will constitute your acknowledgement and agreement to such changes or modifications.

9. Agreement

By clicking on “I AGREE”, “I CONSENT” or other similarly worded button or entry field, you are deemed to have read, understood and accepted all these Terms and the Other Terms.

10. Contact Us

If you have any questions regarding the above Terms or our privacy practices, you may email us at choy.weihao@changiairport.com, muhd.anwari@changiairport.com, linda.bay.coord@changiairport.com and jonathan.ho.coord@changiairport.com.